Secured connection

Since Sym3 Operator V10, Sym3 web is using a self-signed certificate, client devices wishing to access Sym3 web need to manually install and trust the certificate.

If Sym3 has been well configured, when you try to access Sym3 web, you will be prompt with a message similar to this:

Install the certificate on your device.

To trust the certificate, open a web browser on your device and follow these steps:

Step 1: Open Sym3 Web

Navigate to the Sym3 Web using the server URL. For example https://172.1.2.3:4031 (Replace the IP address with yours)

The web browser should warn you that this connection is not secured:

(Screenshot taken in Chrome)

Step 2: Export the certificate

The following instructions are for Google Chrome, please refer to your web browser documentation if you are using a different browser.

Please follow those steps:

  • In the address bar, right click on the red warning triangle and Not secure message.
  • From the resulting menu, select Certificate to show the certificate.
  • In the window that pops up, select the Details tab.
  • Click the Export button at the bottom right of the tab and save the Sym3AuthService.crt on your disk (The Download folder is fine).

Step 3: Install the certificate

  • Double click the downloaded Sym3AuthService.crt. This launches the Certificate Export Wizard.

  • Click the Install Certificate button on the General tab.
  • Choose Local Machine and click the Next button.

  • Choose Place all certificates in the following store option.
  • Set the certificate store to Trusted Root Certification Authorities.

  • Click the Next button.
  • Click the Finish button to finish the import procedure.

  • Restart your web browser, and navigate to the Sym3 Web https://172.1.2.3:4031 again (replace with your own IP address). The Not secure warning should be disappeared.